What is SAMi?

SAMi is an intelligent, configurable, video based nighttime movement detection system. Through the use of specialized software and an infrared camera, a parent or caregiver is alerted on their IOS device to unusual movement in the monitored location. Events are recorded and archived for further use.

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Is the SAMi monitor the right monitor for me?

While the SAMi monitor works well for many people, here are things to consider.

  • The SAMi monitor is only for monitoring during sleep.  You need to have a place to mount the monitor in the bedroom pointed at the sleeping location.
  • SAMi alarms on motion.  The motion can be small and it does not need to be repetitive, but it must continue for at least 15 seconds.  You can adjust the length of time before the alarm sounds, but if you set it shorter than about 15 seconds you will probably get more false alarms than you would like.
  • If your child is a very restless sleeper or shares a bed, or if there is a family pet or service dog sleeping with the child, you may get lots of false alarms.
  • SAMi has visible lights on the front.  There is a bright power light which can be easily covered but there is also a ring of dim red lights that cannot be covered as they allow the camera to see in the dark.  It is fine for most people but some children are bothered by this (and some like it!)  Note that the lights do not flicker.
  • SAMi requires a good quality WiFi network.  

 

We want to be sure you have the best possible experience and that you get the best possible monitor for your needs.  If you have any questions or concerns about the product please email us at info@samialert.com.  If after using the monitor you determine it isn’t right for you please let us know and we'll take it back.

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What are the benefits of SAMi?

SAMi offers you the security of having a system in place to alert you only when necessary.  This system is configured to your situation, not a “one size fits all” product.  It provides high quality, accurate recordings that are time/date/duration stamped for purpose of documentation, review/evaluation, and communication with your specialist.

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Is SAMi a medical device? Can I get insurance to pay for SAMi?

SAMi is not a medical device.  You should check with your insurance provider for assistance in purchasing. While we have had success in getting insurance to cover SAMi it is, unfortunately, uncommon.  If you have a financial need, check our resources page for organizations that can help you obtain a SAMi camera or kit.  Here is our full disclaimer:

"SAMi is a nocturnal movement monitor and will detect all types of movement regardless of the movement’s origin.  HiPass Design LLC. does not guarantee the effectiveness of SAMi for any particular application and use of SAMi is solely at your own risk.  SAMi has not been evaluated or approved by the U.S. Food and Drug Administration or any other government agency for any purpose.  SAMi is not a medical device and is not intended for use in the prevention, diagnosis, mitigation, treatment, or cure of any disease or other conditions.  Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. "

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My SAMi was working fine but now the image cuts out/disconnects.

Try the following, one or more of these should clear the problem.

  1. Power cycle your WiFi router. Some routers slow down over time and need to be reset. This will also often cause the router to choose a different WiFi channel that has less interference.
  2. Power cycle your SAMi camera.
  3. Reset your IPhone/iPod/iPad's network settings. In the Settings app choose General/Reset/Reset Network Settings. You will need to re-enter your WiFi password but no other data will be affected or lost.
  4. If you are using a WiFi booster/repeater, unplug the SAMi camera and the repeater. Plug the WiFi repeater back in. Wait for it to finish starting up, then plug in the SAMi camera.
  5. Format the SAMi camera's SD card.
  6. Update the SAMi app if you are not running the latest version.
  7. Reset the SAMi app and the SAMi camera. Connect your SAMi camera to your router with an Ethernet wire. While the camera is on, press the reset button on the side with an opened paperclip. In the SAMi app, choose Settings then press reset in the upper right. Choose Reset All App Settings. Then re-add the SAMi camera.

If none of these resolve the issue send us a logfile.

How do I update the SAMi app to get the latest version?

If you are not a SAMi kit owner (you are using your own WiFi router) then simply use the App Store application on your iPhone/iPad/iPad to update the SAMi3 app.

If you are using the SAMi router and have already installed the SAMi3 app using your own iTunes account then switch your iPad/iPod to your home WiFi network (to connect to the internet) and use the App Store application to update the SAMi3 app. Don't forget to switch back to the SAMi WiFi network when you are done.

If you have not yet installed the SAMi3 app on your iPad/iPod, follow these instructions:

WARNING: These steps are more complicated than we would like, but this is how Apple does it. Read through the instructions first and do not proceed unless you feel comfortable following them.
You will need an iTunes account, and even though the SAMi3 app is free an iTunes account requires a linked credit card. Set this up first if you don’t already have an iTunes account by visiting “appleid.apple.com” using a browser on a computer.

Connect the iPad/iPod to your home Wi­Fi network so it can access the internet.

  1. Touch the settings (the gear icon at the bottom).
  2. Select the Wi­Fi settings (second from the top in the main settings screen).
  3. Select your home Wi­Fi network.
  4. Enter your password and choose "Join."
  5. Confirm that your network is now selected (it should have a check mark).
  6. Exit by pressing "Settings" in the upper left.

Scroll down in the settings app until you see "iTunes & App Store" and then select it.

  1. Select the Apple ID and enter in your own Apple ID.
  2. Enter your password.
  3. Press "Sign in."

Now delete the SAMi3 app and reinstall it with your Apple ID.

  1. Exit settings by pressing the home button.
  2. Delete the SAMi app. To do this press and hold on the SAMi app until you see all the icons "dancing" then touch the "X" on the SAMi app.
  3. Click the home button.
  4. Select the "App Store."
  5. Search for "SAMi3"
  6. Install the app. Be sure it is the "SAMi3 Sleep Activity Monitor By HiPass Design LLC".

Finally you need to "forget" your home network and reconnect to the SAMi Router. It is
important to "forget" your home network because if you do not, the iPod might connect to it
without warning disconnecting SAMi from the camera.

  1. Select "Settings."
  2. Select "Wi­Fi."
  3. Select the button to the right of the currently selected network (either a blue forward arrow or "i" in a circle).
  4. Select "Forget this Network."
  5. Confirm the "Forget."
  6. Select "Wi­Fi" in the upper left to return to the list of networks.
  7. Now select the "SAMi" network if it has not already been selected for you.
  8. Press the home button to exit settings.

I accidentally reset my SAMi router? / How do I restore my SAMi Router?

Follow these steps to restore your SAMi router:

  1. Connect a computer to the router. You can either use an Ethernet wire, or you can connect the computer to the router using WiFi. To connect via WiFi, look at the bottom of the router. The WiFi network you want to connect to is in the top white box (for example "NETGEAR79"). The WiFi password is directly below that (for example "vanillagient432") 
  2. If the "Netgear Genie" pops up, select "No, I want to configure the Internet connection myself."
  3. With a browser, connect to http://192.168.1.1
  4. If prompted, log in with username: “admin” password: “password”
  5. Click on “Wireless”
  6. Enter "SAMi" for for the SSID. You need to enter this in two places, one for the 2.4Ghz Network and one for the 5Ghz Network.
  7. "None" should be selected for Security Options. Optionally you can select "WPA2-PSK [AES]" under Security Options and enter a passphrase. Note that if you do this you will need to connect your SAMi camera to the router and set up its wireless network. Set this for both the 2.4 and 5Ghz networks.
  8. Click on the green "Apply" button at the top.

The router will now restart and you are done. 

My iPod Touch is not responding well to touches.

The most common cause for touch response problems with the iPod touch is using a non-Apple brand USB power adapter or lightning cable.

Next, try resetting your iPod. Start the settings app and then choose General/Reset/Reset All Settings. This will not affect your recordings.

If that doesn't work, try removing the case and see if the iPod responds better. If it works better, clean the iPod and case, this might fix it.

My camera was working, but now I get the message "Camera is probably off or not connected to the network."

Here are some troubleshooting steps and things to try.

Check that the camera power light is on and green.

If the power light is off, unplug the camera and plug it back in. Watch for it to turn on green, then red, then green. If it remains off, check the the round power plug is securely plugged into the back of the camera. If it is, try plugging the camera in to a different outlet.

If the power light is on and red, this means the camera has not been able to connect to your router. First try power cycling the camera. If that doesn't work, try restarting the router. If the light does not go on green, red, then stay green follow these instructions to re-connect the camera to the router.

If the power light is blinking, contact us.

Check that your iPhone/iPod/iPad is connected to the WiFi network your SAMi-3 is connected to.

Try rebooting your router. For most routers you can simply unplug it and plug it back in. If your router has a battery backup you will need to find the reset button and press it.

Try restarting your camera. Unplug it and plug it back in.

Try resetting your iPhone/iPod/iPad network settings. This is found in your iOS device's settings app. Choose General/Reset/Reset Network Settings. This will not remove any data or settings other than the password for your WiFi network.

Last, while the camera is on press the reset button using an opened paperclip in the hole on the side of the camera. Make sure the camera has been on for at least a minute before you press the reset. If you are using a SAMi router, the camera will reconnect automatically. If you are using your own router,  follow these instructions to re-connect the camera to the router.

If none of these suggestions work, send us a logfile.

 

Reduce the number of recordings.

You may notice SAMi makes a lot of recordings. The camera records all movement, not just those that trigger the alarm. Any motion, no matter how small or short will trigger a recording. 

These recordings can be useful, but if you want to reduce the number of recordings here are a few things to try:

Hide the short recordings. If you don't want to see the short recordings, choose Settings/Hide Shorter Than. A setting of 30s will hide all recordings that last less than 30 seconds, eliminating the majority of unimportant recordings. Note these are just hidden, if you need to you can turn the filter off and they will re-appear.

Set up a recording schedule so recordings are only made when you are monitoring, for example you can set a recording schedule to only record at night. Choose Settings/Camera Settings/Edit Recording Schedule.

Make the camera less sensitive to movement. Choose Settings/Camera Settings/Record Threshold. Be careful, if you increase this too much you may miss something important.

If you find recordings with no obvious movement, look carefully. The recording may have been triggered by a small dust particle or insect flying near to the the camera. At night, the IR illuminators will brightly light up anything near the camera. You can reduce this by using an external IR illuminator such as this one. If you use one of these you can turn off the built-in SAMi camera illuminators.

Another common trigger of recordings is the light changing in the room. For example, during the day it is common to get moving shadows through a window as the wind blows through nearby trees.

My iPod won't turn on or charge.

We occasionally see iPods that stop charging  and appear to be completely dead (no display at all). The cause is not clear, it may be associated with letting the iPod battery completely drain. We recommend leaving the iPod connected to an Apple brand charger. If you are running on battery power and get a low battery warning either immediately connect the iPod to a charger or exit the SAMi app and turn the iPod off.

To recover your iPod:

The first thing to try is connect the iPod to a different charger. Let it stay connected for 1/2 hr or longer. If the display continues to stay off and the iPod does not respond to button presses then these steps will usually fix the issue.

  1. Connect the iPod to a computer and run iTunes.
  2. Press and hold the power and home buttons for 10 seconds.
  3. While holding the home button, release the power button
  4. iTunes should respond with a message that the iPod is in recovery mode and needs to be restored. Let go of the home button. Note that the iPod screen will still be blank but the iPod is running.
  5. If you don't get the iTunes message, leave it connected for 1/2 hour, then try again. Be sure to continue to hold the home button when you release the power button.
  6. Follow the instructions to restore the iPod. This will clear all the data from your iPod, this is unfortunately unavoidable.

After the iPod is restored you will need to re-install the SAMi3 app. See here for instructions.

Next, reset your SAMi-3 camera. Use an opened paperclip to press the button in the hole on the side of the camera.

Now start the SAMi3 app and add the camera. See here for instructions.

How do I connect the SAMi3 app to the SAMi-3 camera?

  1. Connect your camera to your WiFi router with an Ethernet wire. Be sure you plug into a "LAN" jack, not the "WAN" jack. Note that if you are using the SAMi router, you can skip this step and connect without the Ethernet wire.
  2. Plug in the camera power. Wait for the Power light to turn green, then red, then green again.
  3. Using an opened paper clip, press the reset button on the side of the camera. Wait for the Power light to turn green, then red, then green again.
  4. Start the SAMi3 app.
  5. Select Settings, then Add SAMi-3 Network Camera. If you see "Camera Settings" instead, select this then scroll to the bottom and select Remove Camera. The Add Camera option will then appear.
  6. The camera should then be discovered and you will be stepped through the setup process.

Return to the Support Center

How do I install the SAMi app?

The SAMi app is a free download from the Apple app store.

You will need an Apple ID before you can install the app. You can get one here:

Apple ID

If you have a SAMi-3 camera, start the app store app on your iOS device. Search for "SAMi3". Select the result called "SAMi3 Sleep Activity Monitor By HiPass Design LLC". Here is a direct link to the app:

SAMi3 App

If you have a SAMi2 camera (with the QR code on the front) search for "SAMi sleep". If you have an iPad, select "iPhone Only" for the search. Select the result called "SAMi Sleep Activity Monitor By HiPass Design LLC". Here is a direct link to the app: 

SAMi App