What is SAMi?

SAMi is an intelligent, configurable, video based nighttime movement detection system. Through the use of specialized software and an infrared camera, a parent or caregiver is alerted on their IOS device to unusual movement in the monitored location. Events are recorded and archived for further use.

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Is the SAMi monitor the right monitor for me?

While the SAMi monitor works well for many people, here are things to consider.

  • The SAMi monitor is only for monitoring during sleep.  You need to have a place to mount the monitor in the bedroom pointed at the sleeping location.
  • SAMi alarms on motion.  The motion can be small and it does not need to be repetitive, but it must continue for at least 15 seconds.  You can adjust the length of time before the alarm sounds, but if you set it shorter than about 15 seconds you will probably get more false alarms than you would like.
  • If your child is a very restless sleeper or shares a bed, or if there is a family pet or service dog sleeping with the child, you may get lots of false alarms.
  • SAMi has visible lights on the front.  There is a bright power light which can be easily covered but there is also a ring of dim red lights that cannot be covered as they allow the camera to see in the dark.  It is fine for most people but some children are bothered by this (and some like it!)  Note that the lights do not flicker.
  • SAMi requires a good quality WiFi network.  

 

We want to be sure you have the best possible experience and that you get the best possible monitor for your needs.  If you have any questions or concerns about the product please email us at info@samialert.com.  If after using the monitor you determine it isn’t right for you please let us know and we'll take it back.

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What are the benefits of SAMi?

SAMi offers you the security of having a system in place to alert you only when necessary.  This system is configured to your situation, not a “one size fits all” product.  It provides high quality, accurate recordings that are time/date/duration stamped for purpose of documentation, review/evaluation, and communication with your specialist.

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Is SAMi a medical device? Can I get insurance to pay for SAMi?

SAMi is not a medical device.  You should check with your insurance provider for assistance in purchasing. While we have had success in getting insurance to cover SAMi it is, unfortunately, uncommon.  If you have a financial need, check our resources page for organizations that can help you obtain a SAMi camera or kit.  Here is our full disclaimer:

"SAMi is a nocturnal movement monitor and will detect all types of movement regardless of the movement’s origin.  HiPass Design LLC. does not guarantee the effectiveness of SAMi for any particular application and use of SAMi is solely at your own risk.  SAMi has not been evaluated or approved by the U.S. Food and Drug Administration or any other government agency for any purpose.  SAMi is not a medical device and is not intended for use in the prevention, diagnosis, mitigation, treatment, or cure of any disease or other conditions.  Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. "

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Connecting your SAMi router to the internet

Connecting your SAMi router to the internet is generally not required or recommended. The SAMi system works fine without an internet connection and keeping your camera and iOS device off the internet maximizes security and reliability.

However, if you want to use the SAMi Internet Viewing feature with the SAMi router you must configure it as follows.

NOTE: As an alternative you can stop using the SAMi router and simply setup the SAMi camera to use your home Wi-Fi network.

NOTE: To connect your SAMi router to the internet you need to use an Ethernet wire. This will probably require locating the SAMi router near your home router and may reduce the Wi-Fi signal quality at the camera and/or monitoring location.

NOTE: These instructions reconfigure the router for Access Point Mode. Access Point Mode disables the automatic IP address assignment (DHCP) on the SAMi router and instead uses the home router’s DHCP server. This means that you can no longer use the SAMi router without it being connected to another router. If you count on being able to travel with the SAMi router do not proceed.

NOTE: After reconfiguring the router .

If you haven’t already, we strongly recommend you first add a password to the SAMi Wi-Fi network. This prevents unauthorized users from accessing your home network and/or using your internet service. Instructions are here. Make sure the camera is operating properly before proceeding.

Steps to reconfigure the router for Access Point mode:

  1. Plug an Ethernet wire into the yellow jack on the back of the SAMi router. Plug the other end into a “LAN” jack on your home router.
    NOTE: If you had to move your SAMi router to do this check that the SAMi camera still has a strong Wi-Fi signal.

  2. Using a computer connect to the “SAMi” Wi-Fi network.

  3. Start your web browser and enter the address “http://192.168.1.1”.

  4. Login with username “admin” and password “password”.

  5. Click on the “Advanced” tab.

  6. Click on “Advanced Setup”.

  7. If you see a link for “Wireless Access Point” click on that. Otherwise click on “Wireless Settings”.

  8. Click on “Enable Access Point Mode” or “Enable AP Mode”.

  9. Leave all settings at their default and click on the green “Apply” button.

  10. Unplug your SAMi camera, wait 5 seconds, and plug it in again.

Once the router and camera have restarted start the SAMi app and confirm the camera is working properly.

I am not getting recordings.

If the list of all recordings is showing recordings but you are getting pictures of the SAMi camera instead of the recordings check that Settings -> Enable Automatic Recording Transfers is on. If it is and you are still not getting recordings being transferred then it is possible the Wi-Fi connection is having problems. Check Settings-> Camera Settings -> Camera Wi-Fi and make sure the Wi-Fi quality is reported as Good or Excellent.

If you are not getting any new recordings in “Recordings -> Recordings on SAMi camera SD card” try the following:

  1. Check that Settings -> Camera Settings -> Record Mode is set to “Motion Only” or “Everything”

  2. If the Record Mode is set to “Motion Only” check that Settings -> Camera Settings -> Record Threshold is between 10% and 20%.

  3. Check that Settings -> Camera Settings -> Record Schedule is correct.

    • To test, set Schedule 1 to Enabled, All Day, Every day selected (all the buttons should be green).

    • Set Schedule 2, 3, and 4 to disabled.

  4. Check that Settings -> Camera Settings -> SD Card is not reporting “Missing!”

    • If it is unplug the camera, pop the SD card out then back in and plug the camera back in.

    • If the SD Card is still reported as missing try a different SD card.

  5. Choose Settings -> Camera Settings -> SD Card -> Format. This might resolve the problem.

If none of this helps send us a Logfile.

How do I send a Logfile?

My SAMi Kit isn't working.

Try the following troubleshooting steps:

Section 1: Check the camera

  1. Confirm the camera’s power light is on.

    • If it is not check that the AC adapter is plugged in and that the cord is plugged securely into the back of the camera.

    • Try a different power outlet (mains outlet).

    • If the power light still does not turn on unplug the AC adapter from the back of your SAMi router and try it with the camera. If the power light turns on then the camera’s AC adapter has failed. If you’ve had the camera for less than a year contact support, otherwise you can order a replacement here: SAMi AC Adapter

  2. If the power light is red and rapidly blinking contact us here: Technical Support.

  3. If the power light is on and green you can skip to section 3.

  4. If the power light is on and red (not blinking) continue with section 2 below.

Section 2: Connect the camera to the SAMi router

Turn off your SAMi iPod or iPad and plug in your SAMi-3 camera near to your Wi-Fi router. If the SAMi power light turns green after about a minute then the camera is connected to the SAMi router so you can skip to section 3.

Otherwise continue the steps below:

  1. Confirm that the Wi-FI router is on. The router’s power light should be on as well as the Wi-Fi light. These are the two leftmost lights on the router.

    • If the power light is not on check that the power switch on the back of the router is pressed. Also check that the AC adapter is plugged in and securely connected to the router.

    • If the power light is on but the Wi-Fi light is not press and hold the Wireless On/Off button until the Wi-Fi light is on. This is on the side of the router. DO NOT PRESS THE RESET BUTTON ON THE BACK!

    If you changed something here start the SAMi3 app and check if the camera is now working. Otherwise continue the steps below:

  2. Using an opened paper clip press the reset button on the side of the camera while watching the power light. The power light should turn off, then red, then green.

    If the power light is now green start the SAMi3 app and check if the camera is working. Otherwise continue to the next section.

Section 3: Connect the iPod/iPad to the Wi-Fi network.

  1. Turn on the SAMi iPod/iPad and start the iOS settings app. Check that the Wi-Fi network is set to the “SAMi” network.

    • If it is not then change it to the network named “SAMi”.

    • if you do not see a network named “SAMi” and the router is on and the router’s Wi-Fi light is on look for a network named “NETGEARXX” when XX is a number. For example: NETGEAR84. If you see this then the router has lost its settings. Follow these steps to re-configure the router: How do I restore my SAMi Router?

    If you changed something here check if the camera is now working. Otherwise continue the steps below:

  2. If the camera power light is still red contact us here: Technical Support

  3. Start the SAMi3 app and select Settings -> Reset (in the upper right).

  4. Select “Erase All App Settings”.

  5. The SAMi3 app will exit. Restart the app and follow the camera setup steps.

  • If your SAMi camera is still not working properly contact us here: Technical Support.

  • If it is working move the camera back to where you want to use it. Plug it in and confirm the power light turns green. If it does not then the camera is too far from the Wi-Fi router. Move the router closer and higher.

Rapidly flashing power light

The power light on your SAMi camera flashing continuously and rapidly means that its firmware has been erased. This should never happen and usually indicates that the camera has failed and needs to be replaced. See here for a replacement camera offer.

If your camera model is a SAMi-3 you may be able to recover it using the instructions below. This requires access to a computer with an Ethernet jack running Microsoft Windows and some familiarity with Command Prompt and networking.

  1. If you haven't already received the firmware from us send a message to SAMi customer support requesting it. Be sure to include the camera product code. This is found on the back of the camera and is in the form "SAMi-3" or "SAMi-3a".
  2. Unzip the recovery file you received from us.
  3. Set the IP address for the computer's Ethernet jack to "193.168.168.50" and the Subnet mask to "255.255.255.0".
  4. Connect the SAMi-3 directly to your computer's Ethernet jack with an Ethernet wire and plug in the camera. Confirm that the camera's power light is rapidly flashing.
  5. Double click on "recover.bat" in the unzipped folder.
  6. The firmware will be sent to the camera and the camera power light should stop flashing.
  7. When the camera power light starts to flash slowly (after about a minute) the firmware update is complete.

Power cycle the camera. The power light should now turn on and no longer flash continuously. Start the SAMi3 app and see if the camera now connects. If not, reset the camera and follow the instructions here to re-connect the SAMi3 app to the camera.

My SAMi was working fine but now the image cuts out/disconnects.

Try the following, one or more of these should clear the problem.

  1. Power cycle your WiFi router. Some routers slow down over time and need to be reset. This will also often cause the router to choose a different WiFi channel that has less interference.
  2. Power cycle your SAMi camera.
  3. Reset your IPhone/iPod/iPad's network settings. In the Settings app choose General/Reset/Reset Network Settings. You will need to re-enter your WiFi password but no other data will be affected or lost.
  4. If you are using a WiFi booster/repeater, unplug the SAMi camera and the repeater. Plug the WiFi repeater back in. Wait for it to finish starting up, then plug in the SAMi camera.
  5. Format the SAMi camera's SD card.
  6. Update the SAMi app if you are not running the latest version.
  7. Reset the SAMi app and the SAMi camera. Connect your SAMi camera to your router with an Ethernet wire. While the camera is on, press the reset button on the side with an opened paperclip. In the SAMi app, choose Settings then press reset in the upper right. Choose Reset All App Settings. Then re-add the SAMi camera.

If none of these resolve the issue send us a logfile.

How do I update the SAMi app to get the latest version?

If you are not a SAMi kit owner (you are using your own WiFi router) then simply use the App Store application on your iPhone/iPad/iPad to update the SAMi3 app.

If you are using the SAMi router and have already installed the SAMi3 app using your own iTunes account then switch your iPad/iPod to your home WiFi network (to connect to the internet) and use the App Store application to update the SAMi3 app. Don't forget to switch back to the SAMi WiFi network when you are done.

If you have not yet installed the SAMi3 app on your iPad/iPod, follow these instructions:

WARNING: These steps are more complicated than we would like, but this is how Apple does it. Read through the instructions first and do not proceed unless you feel comfortable following them.
You will need an iTunes account, and even though the SAMi3 app is free an iTunes account requires a linked credit card. Set this up first if you don’t already have an iTunes account by visiting “appleid.apple.com” using a browser on a computer.

Connect the iPad/iPod to your home Wi­Fi network so it can access the internet.

  1. Touch the settings (the gear icon at the bottom).

  2. Select the Wi­Fi settings (second from the top in the main settings screen).

  3. Select your home Wi­Fi network.

  4. Enter your password and choose "Join."

  5. Confirm that your network is now selected (it should have a check mark).

  6. Exit by pressing "Settings" in the upper left.

Scroll down in the settings app until you see "iTunes & App Store" and then select it.

  1. Select the Apple ID and enter in your own Apple ID.

  2. Enter your password.

  3. Press "Sign in."

Now check that your iPad/iPod device is running the latest version of iOS.

  1. Touch “Back” and select “General” -> “Software Update”

  2. If there is an update install it.

Now delete the SAMi3 app and reinstall it with your Apple ID.

  1. If necessary exit settings by pressing the home button.

  2. Delete the SAMi app. To do this press and hold on the SAMi app until you see all the icons "dancing" then touch the "X" on the SAMi app.

  3. Click the home button.

  4. Select the "App Store."

  5. Search for "SAMi3"

  6. Install the app. Be sure it is the "SAMi3 Sleep Activity Monitor By HiPass Design LLC".

Finally you need to "forget" your home network and reconnect to the SAMi Router. It is
important to "forget" your home network because if you do not, the iPod might connect to it
without warning disconnecting SAMi from the camera.

  1. Select "Settings."

  2. Select "Wi­Fi."

  3. Select the button to the right of the currently selected network (either a blue forward arrow or "i" in a circle).

  4. Select "Forget this Network."

  5. Confirm the "Forget."

  6. Select "Wi­Fi" in the upper left to return to the list of networks.

  7. Now select the "SAMi" network if it has not already been selected for you.

  8. Press the home button to exit settings.

I accidentally reset my SAMi router? / How do I restore my SAMi Router?

Follow these steps to restore your SAMi router:

  1. Connect a computer to the router. You can either use an Ethernet wire, or you can connect the computer to the router using WiFi. To connect via WiFi, look at the bottom of the router. The WiFi network you want to connect to is in the top white box (for example "NETGEAR79"). The WiFi password is directly below that (for example "vanillagient432") 
  2. If the "Netgear Genie" pops up, select "No, I want to configure the Internet connection myself."
  3. With a browser, connect to http://192.168.1.1
  4. If prompted, log in with username: “admin” password: “password”
  5. Click on “Wireless”
  6. Enter "SAMi" for for the SSID. You need to enter this in two places, one for the 2.4Ghz Network and one for the 5Ghz Network.
  7. "None" should be selected for Security Options. Optionally you can select "WPA2-PSK [AES]" under Security Options and enter a passphrase. Note that if you do this you will need to connect your SAMi camera to the router and set up its wireless network. Set this for both the 2.4 and 5Ghz networks.
  8. Click on the green "Apply" button at the top.

The router will now restart and you are done. 

My iPod Touch is not responding well to touches.

The most common cause for touch response problems with the iPod touch is using a non-Apple brand USB power adapter or lightning cable.

Next, try resetting your iPod. Start the settings app and then choose General/Reset/Reset All Settings. This will not affect your recordings.

If that doesn't work, try removing the case and see if the iPod responds better. If it works better, clean the iPod and case, this might fix it.

My camera was working, but now I get the message "Camera is probably off or not connected to the network."

If you have a SAMi kit click here: My SAMi Kit isn't working.

Otherwise, try the following:

Section 1: Check the camera

  1. Confirm the camera’s power light is on.

    • If it is not check that the AC adapter is plugged in and that the cord is plugged securely into the back of the camera.

    • Try a different power outlet (mains outlet).

    • If the power light still does not turn try another AC adapter if you can. Any 12v DC adapter with a compatible plug should work as long as it is at least 1 amp (look on the adapter for “1A”, “1000mA”, “1.5A”, or “1500mA”, etc). This is very commonly used with Wi-Fi routers. If you have one borrow it and try it with the camera. If the power light turns on with the new adapter then the camera’s AC adapter has failed. If you’ve had the camera for less than a year contact support, otherwise you can order a replacement here: SAMi AC Adapter

  2. If the power light is red and rapidly blinking contact us here: Technical Support

  3. If the power light is on and green you can skip to section 3.

  4. If the power light is on and red (not blinking) continue with section 2 below.

Section 2: Connect the camera to your router

  1. Move your SAMi camera near your Wi-Fi router and plug it in. Wait a minute and see if the power light turns green. If it does start the SAMi app and check if the camera is now working. If it is then the camera is probably being used too far from the router.

  2. Connect the camera to your router with an Ethernet wire. Be sure to connect to a LAN jack, not a WAN jack. most routers have a single WAN jack and multiple LAN jacks. Connect to any of the LAN jacks. Check again if the power light has turned green within a minute or so. If it has, continue to Section 3. Otherwise try the following:

    • Check the connection light for the jack you connected the camera to. Most routers have a light for each LAN jack, this should turn on while connected to the camera. If it does not try a different Ethernet wire and/or a different LAN jack.

    • Power cycle your router

    • Using an opened paper clip press the reset button on the side of the camera while watching the power light. The power light should turn off, then red, then green.

    • If the power light on the camera is still red after trying these steps contact us here: Technical Support

Section 3: Connect the iPod/iPad to the Wi-Fi network.

  1. Turn your iOS device completely off, then back on.

  2. Start the Settings app on your iOS device. Make sure you are connected to the same Wi-Fi network that your SAMi is connected to.

  3. Start the SAMi3 app. If the camera connects do the following:

    • Select Settings -> Camera Settings -> Wi-Fi -> Change. Select your Wi-Fi network and enter the password. Disconnect the Ethernet wire, wait for the power light to turn green and confirm the camera connects ok.

    • If it does not contact us here: Technical Support

  4. Select “Erase All App Settings”.

  5. The SAMi3 app will exit. Restart the app and follow the camera setup steps.

  • If your SAMi camera is still not working properly contact us here: Technical Support.

  • If it is working move the camera back to where you want to use it. Plug it in and confirm the power light turns green. If it does not then the camera is too far from the Wi-Fi router. Move the router closer and higher.

If none of this helps send us a log file and we’ll follow up.

How do I send a Log file?

Reduce the number of recordings.

You may notice SAMi makes a lot of recordings. The camera records all movement, not just those that trigger the alarm. Any motion, no matter how small or short will trigger a recording. 

These recordings can be useful, but if you want to reduce the number of recordings here are a few things to try:

Hide the short recordings. If you don't want to see the short recordings, choose Settings/Hide Shorter Than. A setting of 30s will hide all recordings that last less than 30 seconds, eliminating the majority of unimportant recordings. Note these are just hidden, if you need to you can turn the filter off and they will re-appear.

Set up a recording schedule so recordings are only made when you are monitoring, for example you can set a recording schedule to only record at night. Choose Settings/Camera Settings/Edit Recording Schedule.

Make the camera less sensitive to movement. Choose Settings/Camera Settings/Record Threshold. Be careful, if you increase this too much you may miss something important.

If you find recordings with no obvious movement, look carefully. The recording may have been triggered by a small dust particle or insect flying near to the the camera. At night, the IR illuminators will brightly light up anything near the camera. You can reduce this by using an external IR illuminator such as this one. If you use one of these you can turn off the built-in SAMi camera illuminators.

Another common trigger of recordings is the light changing in the room. For example, during the day it is common to get moving shadows through a window as the wind blows through nearby trees.

My iPod won't turn on or charge.

We occasionally see iPods that stop charging  and appear to be completely dead (no display at all). The cause is not clear, it may be associated with letting the iPod battery completely drain. We recommend leaving the iPod connected to an Apple brand charger. If you are running on battery power and get a low battery warning either immediately connect the iPod to a charger or exit the SAMi app and turn the iPod off.

To recover your iPod:

The first thing to try is connect the iPod to a different charger. Let it stay connected for 1/2 hr or longer. If the display continues to stay off and the iPod does not respond to button presses then these steps will usually fix the issue.

  1. Connect the iPod to a computer and run iTunes.
  2. Press and hold the power and home buttons for 10 seconds.
  3. While holding the home button, release the power button
  4. iTunes should respond with a message that the iPod is in recovery mode and needs to be restored. Let go of the home button. Note that the iPod screen will still be blank but the iPod is running.
  5. If you don't get the iTunes message, leave it connected for 1/2 hour, then try again. Be sure to continue to hold the home button when you release the power button.
  6. Follow the instructions to restore the iPod. This will clear all the data from your iPod, this is unfortunately unavoidable.

After the iPod is restored you will need to re-install the SAMi3 app. See here for instructions.

Next, reset your SAMi-3 camera. Use an opened paperclip to press the button in the hole on the side of the camera.

Now start the SAMi3 app and add the camera. See here for instructions.

How do I connect the SAMi3 app to the SAMi-3 camera?

  1. Connect your camera to your WiFi router with an Ethernet wire. Be sure you plug into a "LAN" jack, not the "WAN" jack. Note that if you are using the SAMi router, you can skip this step and connect without the Ethernet wire.
  2. Plug in the camera power. Wait for the Power light to turn green, then red, then green again.
  3. Using an opened paper clip, press the reset button on the side of the camera. Wait for the Power light to turn green, then red, then green again.
  4. Start the SAMi3 app.
  5. Select Settings, then Add SAMi-3 Network Camera. If you see "Camera Settings" instead, select this then scroll to the bottom and select Remove Camera. The Add Camera option will then appear.
  6. The camera should then be discovered and you will be stepped through the setup process.

Return to the Support Center