My camera keeps disconnecting.

Here are some things to try:

  • Improve the WiFi signal at your camera by moving your WiFi router closer to the camera, or even just raise it higher.  You can check the camera's signal level in the camera settings.
  • Reset your iPhone/iPod/iPad network settings. This is found in your iOS device's settings app. Choose General/Reset/Reset Network Settings. This will not remove any data or settings other than the password for your WiFi network.
  • Reset your router by either power cycling it or pressing the reset button.  This should cause the router to search for a WiFi channel with less interference.
  • Try running in Guided Access mode. Instructions are here.
  • Some routers do not work well with SAMi.  These routers probably are briefly interrupting the data stream.  This might not be noticeable when browsing the web or watching online video but still cause problems for the low latency SAMi video.  If you can, try SAMi with another router.  You may want to dedicate a router to SAMi to maximize reliability. 
  • Reformat the camera's SD card.  You can find this under Setup, then select the camera settings by touching the disclosure button to the right of your camera ("i").   
  • Remove the SD card from the camera.  SAMi will still work properly but no recordings will be made.  If this resolves your problem the SD card needs to be replaced.  Contact us, or you can replace it yourself. SAMi works best with a class 10 (or better) 32 GB microSD card.  We recommend this one:

SanDisk High Endurance Video Monitoring Card with Adapter 32GB (SDSDQQ-032G-G46A)

Click here for more information about increasing SAMi reliability.

If none of these suggestions improve things for you, please send us a log file ("Email Support" or  "Send Log..." under "Help" in the SAMi app).  Include the model number of your router, any changes you might have made to your network, and anything else you think might help us troubleshoot this for you.