My SAMi Kit isn't working.

Try the following troubleshooting steps:

Section 1: Check the camera

  1. Confirm the camera’s power light is on.

    • If it is not check that the AC adapter is plugged in and that the cord is plugged securely into the back of the camera.

    • Try a different power outlet (mains outlet).

    • If the power light still does not turn on unplug the AC adapter from the back of your SAMi router and try it with the camera. If the power light turns on then the camera’s AC adapter has failed. If you’ve had the camera for less than a year contact support, otherwise you can order a replacement here: SAMi AC Adapter

  2. If the power light is red and rapidly blinking contact us here: Technical Support.

  3. If the power light is on and green you can skip to section 3.

  4. If the power light is on and red (not blinking) continue with section 2 below.

Section 2: Connect the camera to the SAMi router

Turn off your SAMi iPod or iPad and plug in your SAMi-3 camera near to your Wi-Fi router. If the SAMi power light turns green after about a minute then the camera is connected to the SAMi router so you can skip to section 3.

Otherwise continue the steps below:

  1. Confirm that the Wi-FI router is on. The router’s power light should be on as well as the Wi-Fi light. These are the two leftmost lights on the router.

    • If the power light is not on check that the power switch on the back of the router is pressed. Also check that the AC adapter is plugged in and securely connected to the router.

    • If the power light is on but the Wi-Fi light is not press and hold the Wireless On/Off button until the Wi-Fi light is on. This is on the side of the router. DO NOT PRESS THE RESET BUTTON ON THE BACK!

    If you changed something here start the SAMi3 app and check if the camera is now working. Otherwise continue the steps below:

  2. Using an opened paper clip press the reset button on the side of the camera while watching the power light. The power light should turn off, then red, then green.

    If the power light is now green start the SAMi3 app and check if the camera is working. Otherwise continue to the next section.

Section 3: Connect the iPod/iPad to the Wi-Fi network.

  1. Turn on the SAMi iPod/iPad and start the iOS settings app. Check that the Wi-Fi network is set to the “SAMi” network.

    • If it is not then change it to the network named “SAMi”.

    • if you do not see a network named “SAMi” and the router is on and the router’s Wi-Fi light is on look for a network named “NETGEARXX” when XX is a number. For example: NETGEAR84. If you see this then the router has lost its settings. Follow these steps to re-configure the router: How do I restore my SAMi Router?

    If you changed something here check if the camera is now working. Otherwise continue the steps below:

  2. If the camera power light is still red contact us here: Technical Support

  3. Start the SAMi3 app and select Settings -> Reset (in the upper right).

  4. Select “Erase All App Settings”.

  5. The SAMi3 app will exit. Restart the app and follow the camera setup steps.

  • If your SAMi camera is still not working properly contact us here: Technical Support.

  • If it is working move the camera back to where you want to use it. Plug it in and confirm the power light turns green. If it does not then the camera is too far from the Wi-Fi router. Move the router closer and higher.