How do I install the SAMi app?

The SAMi app is a free download from the Apple app store.

You will need an Apple ID before you can install the app. You can get one here:

Apple ID

If you have a SAMi-3 camera, start the app store app on your iOS device. Search for "SAMi3". Select the result called "SAMi3 Sleep Activity Monitor By HiPass Design LLC". Here is a direct link to the app:

SAMi3 App

If you have a SAMi2 camera (with the QR code on the front) search for "SAMi sleep". If you have an iPad, select "iPhone Only" for the search. Select the result called "SAMi Sleep Activity Monitor By HiPass Design LLC". Here is a direct link to the app: 

SAMi App

How do I reduce the number of false alarms?

Review your recordings to determine what is causing the alarm. If you see large movements, like rolling over or very restless sleep, increase the alarm threshold. If you see small movements over a long period of time, like foot tapping, increase the motion threshold.  If there are curtains or a fan that move, make sure they are not in the monitored region. To do this, you can either adjust the size of the border region or reposition the SAMi network camera.

I can't see an image from the camera.

The iOS device has lost communications with the SAMi network camera.  Here are some things to try:

1. Confirm that the camera is plugged in.

2. Try unplugging and replugging the camera (power cycle it).

3. Check that your iOS device is connected to your WiFi network and confirm that you see the Wi-Fi symbol on the status bar in the upper left.  If you do, confirm that the iOS device is connected to the same W-iFi network that the SAMi network camera is connected to.

If none of the above works then:

1. Plug the camera into the Wi-Fi router using an Ethernet cable.

2. Try and connect with the SAMi app while standing near the router.

If this does not work, go through the camera setup steps again.  If it still does not work, contact support.

If steps 1 and 2 do work:

3. Disconnect the Ethernet cable, power cycle the camera, and try again with both you and the camera still near the Wi-Fi router.

If this does not work, contact support.

If it does work:

4. Leave the SAMi network camera near the router and move with your iOS device to the location you normally want to monitor from. Confirm it is still working.

If it is not working, then your Wi-Fi signal level is too low at the location you want to monitor from. You will either need to move the WiFi router closer to where you want to monitor from or add a Wi-Fi repeater.

Next:

5. Move the SAMi network camera to the location to be monitored, then stand by the router with your iPhone/iPod and confirm it is working.

If it is not, then you do not have a strong enough Wi-Fi signal for the SAMi camera. Move the Wi-Fi router closer to the camera location or add a Wi-Fi repeater.

Finally:

6. Walk back with your iPhone/iPod/iPad to the location you normally want to monitor from and confirm it is still working.

If it is not working, then move the Wi-Fi router closer to both locations or add one or more WiFi repeaters.