Power light off fault

Some customers have run into an issue where the SAMi-3 camera stops streaming live video. When this happens the camera is still powered on but the power light on the front is off. The only solution has been to unplug the camera and plug it back in.

We have fixed this problem with an update to the SAMi3 app. Install the version in the app store and your camera will automatically be updated to prevent this.

CLICK HERE TO INSTALL THE LATEST VERSION 

If this affected you we are very sorry and be assured we take reliability very seriously. If you are having any issues don't hesitate to contact us at support@samialert.com.

Note: this does not affect SAMi-2 cameras.

If you haven't yet, now would be a good time to sign up for our newsletter. We don't post frequently, but we do include important information about issues like this that might affect you.

NEWSLETTER SIGNUP PAGE